Privacy Policy

Effective Date: January 1, 2025

Goldsboro Electric Pros respects your privacy. When you call us for emergency electrical service or visit our website, you share information with us. This policy explains what we collect, how we use it, and the choices you have. We keep it simple because we want you to feel confident reaching out when you need help fast.

Information We Collect

We collect information you give us directly. That includes your name, phone number, service address, and details about the electrical problem you're facing. If you contact us through our website, we also collect your email address and any message you send.

When you browse our site, we automatically collect some technical data. This includes your IP address, browser type, device type, and pages you visit. We use this to keep the site running smoothly and to understand what visitors find helpful.

How We Use Information

We use your contact details to respond to your call or message, schedule service, and send a technician to your location. If you request a quote, we use your information to prepare and deliver it.

We may also use your information to follow up on completed work, send appointment reminders, or share occasional updates about our services. You can opt out of marketing messages at any time. We never sell your personal information to anyone.

Cookies and Tracking

Our website uses cookies and similar technologies to remember your preferences and improve your browsing experience. Cookies are small files stored on your device that help the site function properly.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our site may not work as intended, but you can still call us directly for service.

Analytics and Third-Party Tools

We use third-party analytics tools to understand how visitors use our website. These tools collect anonymous data such as page views, time on site, and referral sources. This helps us make our site better for customers looking for emergency electrical help.

We may also use third-party services for scheduling, messaging, or payment processing. These providers only access the information needed to perform their specific function and are required to protect it.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We share it only with trusted service providers who help us run our business, such as scheduling software or payment processors, and only to the extent necessary.

We may disclose information if required by law, to protect our rights or safety, or in connection with a business transfer. In every case, we limit what we share to what is legally required or operationally necessary.

Data Retention

We keep your personal information only as long as needed to provide services, meet legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

If you ask us to delete your information, we will do so unless we are required to keep it for legal or legitimate business reasons. We will let you know if that applies.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. These steps include secure servers, encrypted connections, and limiting access to your data to employees who need it to serve you.

No method of transmission or storage is completely secure. While we work hard to protect your information, we cannot guarantee absolute security. If you have concerns, please contact us and we will do our best to address them.

User Rights

You have the right to ask what personal information we hold about you, to correct any inaccuracies, and to request deletion. You can also ask us to stop using your information for marketing purposes.

To exercise any of these rights, contact us using the phone number or email below. We will respond promptly and help you understand your options.

Children's Privacy

Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and update the effective date at the top. We encourage you to review this page periodically.

Your continued use of our website or services after changes are posted means you accept the updated policy. If you have questions, reach out to us anytime.

Privacy Support Contact